InhaltsangabeTechnical Session 1.- Overview of Fuzzy-RED in Diff-Serv Networks.- An Architecture for Agent-Enhanced Network Service Provisioning through SLA Negotiation.- Facing Fault Management as It Is, Aiming for What You Would Like It to Be.- Enabling Multimedia QoS Control with Black-Box Modelling.- Technical Session 2.- Using Markov Chains for Link Prediction in Adaptive Web Sites.- Classification of Customer Call Data in the Presence of Concept Drift and Noise.- A Learning System for Decision Support in Telecommunications.- Adaptive User Modelling in an Intelligent Telephone Assistant.- Technical Session 3.- A Query-Driven Anytime Algorithm for Argumentative and Abductive Reasoning.- Proof Length as an Uncertainty Factor in ILP.- Paraconsistency in Object-Oriented Databases.- Decision Support with Imprecise Data for Consumers.- Genetic Programming: A Parallel Approach.- Software Uncertainty.- Technical Session 4.- Temporal Probabilistic Concepts from Heterogeneous Data Sequences.- Handling Uncertainty in a Medical Study of Dietary Intake during Pregnancy.- Sequential Diagnosis in the Independence Bayesian Framework.- Static Field Approach for Pattern Classification.- Inferring Knowledge from Frequent Patterns.- Anytime Possibilistic Propagation Algorithm.- Technical Session 5.- Macro Analysis of Techniques to Deal with Uncertainty in Information Systems Development: Mapping Representational Framing Influences.- The Role of Emotion, Values, and Beliefs in the Construction of Innovative Work Realities.- Managing Evolving Requirements Using eXtreme Programming.- Text Summarization in Data Mining.- Invited Speakers.- Industrial Applications of Intelligent Systems at BTexact.- Intelligent Control of Wireless and Fixed Telecom Networks.- Assertions in Programming: From Scientific Theory to Engineering Practice.- Hybrid Soft Computing for Classification and Prediction Applications.- Why Users Cannot 'Get What They Want'.- Systems Design with the Reverend Bayes.- Formalism and Informality in Software Development.- Industrial Panel.- An Industrial Perspective on Soft Issues: Successes, Opportunities and Challenges.