InhaltsangabeIntroduction.



Part I: GoldMine Premium Basics.



Chapter 1:GoldMine: An Overview.



Chapter 2:Getting Around in GoldMine.



Chapter 3: Setting Up Your Preferences.



Chapter 4: Accessing GoldMine Remotely.



Part II: Managing Contacts.



Chapter 5: Creating and Viewing Client Records.



Chapter 6: Handling Notes and Secondary Contacts.



Chapter 7: Details and Referrals.



Chapter 8: Using Filters, Groups, and SQL Queries.



Part III: Managing Activities.



Chapter 9: Scheduling Activities.



Chapter 10: Viewing Scheduled Activities.



Chapter 11: Dealing with and Completing Scheduled Activities.



Chapter 12: Sales Forecasting.



Part IV: Marketing and Support.



Chapter 13: Managing Your Leads.



Chapter 14: Managing Your Marketing.



Chapter 15: Handling Cases.



Part V: Managing Documents.



Chapter 16: Integrating with Word.



Chapter 17: Sending and Receiving E-Mail.



Chapter 18: Using Outlook.



Chapter 19: Linking Documents.



Part VI: Organizing and Distributing Information.



Chapter 20: The Knowledge Base.



Chapter 21: Graphical and Statistical Analysis.



Chapter 22: The Reporting System.



Chapter 23: Opportunity and Project Manager.



Chapter 24: Managing Relationships.



Part VII: Customizing GoldMine.



Chapter 25: Creating New Labels and Fields.



Chapter 26: Creating and Modifying Lookup Lists.



Chapter 27: Automated Processes.



Chapter 28: GM+View and GM+Browser.



Chapter 29: Integrating GoldMine with Your Web Site.



Part VIII: The Part of Tens.



Chapter 30: Ten Useful Add-Ons.



Chapter 31: The Ten Most Important New Developments Since 6.0.



Index.