A Guide for Service Professionals


ISBN 9783990626764
248 Seiten, Taschenbuch/Paperback
CHF 37.70
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Service: from good to great!



Along with the basic tools of the trade, including properly setting a table, a refined beverage service, and a thorough knowledge of service systems, styles and techniques, a courteous, polite and unobtrusive interaction with customers is essential.



 



It doesnt end there. Excellent recommendations while taking a guests order, the professional handling of complaints, and understanding and warmth in communicating with foreigners are important as well.



A service professional must also be able to plan, organize and carry out all kinds of events to create a memorable experience for all guests.
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